Expertise
 


CAD/GIS  BPO Services:

Data Management BPO Services:

 

CAD/GIS  BPO Services:

Leveraging on its compact binding of Domain focus and Technology enablers, DSM Soft is uniquely positioned to offer Business Process Outsourcing Services in the areas of GIS, CAD and IT Services to its clients.

On GIS and CAD domains, DSM Soft offers BOP services in the areas of,

Data Creation
Data Maintenance
Positional Accuracy Improvement

Extensive use of the following Technology enablers is made to execute these services:

VPN
Remote Access solutions – CITRIX
Web Conferencing
VoIP
Intranet with Client gateway – Milky Way

DSM Soft delivers the following benefits to its clients:

14 years of CAD/GIS domain expertise
Matured processes and methodologies developed over the years
24x7 support services
State-of-the-art technology enablers


 Data Management BPO Services:

DSM Soft has extensive experience in managing complex databases on various RDBMS and Operating Systems. Today we maintain databases in excess of a terabyte of data.

Database Administration activities include:

Creating the database in conformance to Optimal Flexible Architecture

Creating the various database objects with constraints

Populating the database with data from external sources

Maintaining database logs

Creating and maintaining users with appropriate access restrictions

Monitoring and managing rollback segments

Maintaining control and redo log files

Creating snapshots for better performance

Devising backup and recovery procedures

Setting up CRON jobs for automated processing and housekeeping

Creating UNIX shell scripts for automated job processing

Tuning the database for the following:

    • Speeding up I/O operation

    • Making optimal use of multiple CPUs

    • Memory management

Remote Database Administration

Apart from providing onsite Database Administration services, DSM Soft also provides offshore DBA support. This approach has a very distinct advantage for clients in different time zones. As most of the automated batch processes are scheduled to run at odd hours, the output of these jobs could not be monitored immediately. DSM Soft, with its strong offshore DBA team, monitors all these processes and takes remedial action when necessary. This helps the client ensure a clean database status as he starts work each morning.

The overall activities carried out by the Offshore DBA Support team can be summarized under the following main heads:

  Email checks
Output from various Scheduler jobs

Database checks
Availability of all the databases after completion of batch processes

Application checks
Connectivity to the respective databases

Ongoing activities

o     Establish and maintain sound backup and recovery policies and procedures

o     Implement and maintain database security (create and maintain users and roles, assign privileges)

o     Space management

o     Rollback segment monitoring.

o     Setup and maintain documentation and standards

o     Plan growth and changes (capacity planning)

o     Work as part of a team and provide 24x7 support

o     Perform general technical trouble shooting and provide consultation to development teams

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